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Complaints We are committed to providing the highest quality service to our clients and customers and to continuous improvement through feedback. If our services fail to meet your expectations, you should in the first instance raise your concerns with the member of the team delivering the service. We expect that person to acknowledge your complaint, to respond positively, and to immediately resolve the complaint to your satisfaction. If you feel unable to talk directly to the team member concerned, or their response fails to address your complaint, you should contact James Hempsall directly in writing to the office address or by telephone (0116) 233 7205 or e-mail jamesh@hempsallconsultancies.com Please choose whichever method of communication you prefer. Your complaint will be valued and investigated. Every effort will be made to resolve the issue to your satisfaction. You will receive a response within 7 working days of us receiving the complaint. All feedback and complaints are recorded by the team, and held in our office. This information is used to evaluate the organisation’s performance, and is part of the continuous appraisal of the team. All complaints and feedback are reported to the funding client – where applicable, and reported through regular contract management procedures. The funding client will receive full details of your complaint in the event of unsuccessful resolution. |
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